Returns, Exchanges, Refunds & Faults Policy

CHANGE OF MIND

We do not offer exchanges. If you've simply changed your mind, you may return your cover within 14 days of receiving it for store credit, under the following conditions:

  • The item must be brand new, unused, unwashed, and in its original, unopened packaging - including the original plastic packaging.
  • Once your return is approved, you must post the item back to us within 14 days, at your own cost. We strongly recommend a tracked courier service - Modern Mini is not responsible for items lost in transit, and we can only process your return once we've received and inspected it.
  • Store credit will be issued for the value of the item only, excluding any shipping costs (original or return).
  • Sale items are final and not eligible for change of mind returns. (This applies to change of mind returns only, it does not affect your rights under the Consumer Guarantees Act if an item is faulty; see below.)

To start a return, contact us with your order number and reason for return. Please email: info@modernmini.co.nz

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or you notice a fault, please contact us as soon as possible - ideally within 21 days of receiving your order, with your order number and details, so we can resolve it quickly.

Your remedy depends on the nature of the fault:

  • Minor faults: we will choose to repair, replace, or refund the item.
  • Major faults (where a reasonable person wouldn't have bought the item had they known about the fault): you choose whether you'd like a replacement or a refund.
  • Faulty item refunds are issued as a genuine refund to your original payment method - not store credit.
  • You will not be charged for return shipping on a genuinely faulty item - contact us and we'll arrange this with you.

REFUNDS

  • Once we've received and inspected a returned item, we'll email you regarding the outcome.
  • Change of mind returns: store credit only, for the item's value, excluding shipping — issued within 14 days of approval.
  • Faulty items: a genuine refund to your original payment method, including return shipping costs, within 14 days of approval.
  • Original shipping costs are non-refundable for change of mind returns. If your order qualified for free shipping, we reserve the right to deduct our actual shipping cost from any store credit issued.
  • If you're unable to pay customs duties or fees in your country and decline delivery, you'll receive store credit for the item's value, excluding shipping.
  • Refunds for Afterpay purchases incur a 5% non-refundable fee charged by Afterpay.

SHIPPING DELAYS

Once your order has been shipped, Modern Mini is not responsible for any delivery delays caused by factors beyond our control.

INCORRECT SHIPPING ADDRESS

If you have entered the wrong shipping address at checkout, please email us at info@modernmini.co.nz as soon as possible.

We can only update your shipping details if your order has not yet been dispatched. If you have already received a tracking number, the address cannot be changed. In this case, please contact your local courier depot to request an address update.

Modern Mini is not responsible for items delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, additional shipping fees will apply to resend it to the correct location.