Shipping policy
Shipping
New Zealand
We’re delighted to offer free shipping on NZ orders of $100 or more. Orders under $100 ship for a flat rate of $4.95.
Please allow 1-2 business days for your order to be prepared and dispatched. Once it’s on its way, NZ Post’s target delivery times are:
- New Zealand wide: 2-3 business days*
- Rural delivery: add 1-2 business days*
Australia
Orders under $150 ship for $14.95 NZD. Orders of $150 or more ship free.
- Australia wide: 6-14 working days*
Rest of the world
We ship to selected countries for a flat rate of $30 NZD. Any customs, duties or taxes are the buyer’s responsibility, and delivery times vary by location.
*Delivery times are targets provided by our courier partners, not guarantees.
Shipping details
Processing. We ship every order as quickly as we can, but not always on the day it’s placed, so please allow 1-2 business days. Orders ship to the address entered at checkout.
Order confirmation. You’ll get an email shortly after you order. If you don’t see it, check your spam folder.
Late orders. If your order hasn’t arrived within the expected timeframe, contact us and we’ll follow it up with the courier for you. If the courier confirms your parcel is lost, we’ll replace or refund it.
Delivered but missing. If your tracking shows your parcel was delivered to your address but you can’t find it, please check with your household and neighbours first, then get in touch. We recommend filing a police report, and we’ll provide any information we can. Once a parcel is confirmed delivered to the correct address, it is at your risk, so our ability to replace or refund it is limited.
Incorrect addresses. Please make sure your address is correct at checkout. If a parcel is returned to us or refused because the address was wrong, we’ll contact you and re-shipping is at your cost.
Uncollected parcels. If a parcel sits uncollected at a depot for more than 10 days, the courier will not return it to us and may dispose of it.
Questions? Email info@modernmini.co.nz